OK, it goes back 12 months but still a great overview of bringing Enterprise Social Networking (Yammer) to frontline workers who can be a tricky group of employees to get engaged especially in retail, hospitality and manufacturing.
It’s an awful word, isn’t it? And it is always used to describe employees and the people who work in an organisation.
However, bad as it is, it doesn’t beat FTE (Full Time Equivalent) or the real baddie ‘Human Capital’. Thrown in ‘labour’ and you get the idea. Jargon and weasel words from managers who should know better.
This is people we are talking about. Your employees. The people who are there to get, keep and support your customers. And customers are also people too in case you hadn’t noticed.
Why do organisations use these weasel words to describe people? »» Continue reading
Grundfos is a Danish engineering company. And they are magnificently open and transparent about how they work. Of course, enterprise social networking and Yammer in particular is a key part in that. But the key phrase they use is ‘social journey’. Which makes sense. Social in the workplace doesn’t happen overnight. Nor does it suddenly take off after a few weeks. But they also are keen to talk about the reduction in costs because of their social usage in the company.
They have a blog which outlines their entire social networking approach.
Have you listed to the Yaminade podcasts yet? They really are great and very informative. Inspired by Naomi Moneypenney’s podcast where amongst many other things she talked about how her organisation doesn’t use internal email. Which is incredible but makes sense on so many different levels.Her company uses Yammer internally instead of email.
You can also read her great post: “15 Reasons Posting a Yammer Message Might Be Better than Sending an Email” here. She also has this video on her page as well which I had to include.
»» Continue reading
We can all be critical of the public service. It is easy to do. Sometimes it’s justified, sometimes it isn’t. You usually find that it is the system, their processes and their whole way of working that is wrong and causes issues. “It’s the system,” they say. If the system affects us, the customers, in a negative way then how is it for public service employees?
This is my latest article on LinkedIn. You can read it here.
Cut the drivel – plain English for internal communications. My guest post for Newsweaver was published recently. It’s always been a major issue with me how content and writing appears online. Jargon, legalise, business bullshit and HR speak sadly dominate especially with content for employees. It makes for poor for internal communications.
- The key principles of good communication
- The benefits of an inclusive approach within organisations
- The role of the manager in implementing an employee engagement strategy
- Aligning values and vision with business strategy to motivate employees
- Communication tools and tactics; and
- The impact of modern technology and apps for internal communications
Other topics discussed will include the role of engagement in times of organisational change and the types of communication strategy required at each stage. It’s a full day and I’ll make it fun as well.
The most annoying office workers. We all know them…
Jobs for life are well gone at this stage. This article in the Financial Times (registration required) talks about the difficulty of recruiting, training, keeping and motivating people who are likely to have between 15 and 20 jobs over the lifetime of work. That ‘plug and play’ employee concept whereby a person fits straight into a role is a pipe dream. But at the same time, companies bemoan the fact that it is difficult to find and keep skilled people.
But companies can’t have it both ways. Redundancy programmes to get rid of long serving (i.e. expensive) employees are all too common. »» Continue reading