Training

New role and a change of direction

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Yes I am known for my work with SharePoint, Office 365 and intranets. But it is intranets, digital workplace, enterprise social networks, internal community management and collaboration that I will now be focusing on. From June 19 2017, I am taking up an exciting full time role as Intranet Community Manager with Fenergo, the growing Fintech company based in Dublin. The platform they currently use is Jive Software which will be a new challenge for me and one I am really looking forward to. So SharePoint will take a bit of a back seat for a while as I switch platforms.     »» Continue reading

New content pack to help Office 365 user adoption

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The Office 365 Adoption content pack using PowerBI is now in preview for first release tenants. I’ve just switched mine on so it will be interesting to see how it looks. Of course there is only one user in my tenant so the data is not that useful for me as such. But for any organisation using Office 365 they will now be able to see (in an easier way) what parts of Office 365 their users are using.

Currently it runs on a monthly cycle so it is refreshed every month. But that is fine to be able to show data and analytics about user adoption.     »» Continue reading

SharePoint Virtual Summit 2017 roundup

Does SharePoint drive you nuts at times? Probably. But don’t blame SharePoint or even Microsoft. Blame who ever installed, configured, built, trained and supported SharePoint in your organisation. Now that could be a long list…

But things are changing. Big time. Microsoft have announced a slew of updates for SharePoint Online, Yammer, OneDrive and Office 365. And there are two key elements of it for me. One is that intranets are front and centre in the SharePoint world. Which is a good thing. And second the user experience and functionality is improving at a rate of knots. And all this helps user adoption and training.     »» Continue reading

The challenges of Office 365 user adoption

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Too many organisations fail to fully understand where they and their employees are at when they decide to move to Office 365 in terms of how they work. The first point in pre deployment is so important. But from experience it is often overlooked. Too often it is seen as a project with a start and end date. That’s why the post deployment elements usually end too quickly. The training sessions are over, the training materials produced and gathering dust and so on. But adoption doesn’t stop. It’s ongoing. So organisations need to plan and cost for that over an extended period of time.     »» Continue reading

The day I was stopped from using JavaScript on the intranet

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This was some time back in the early 2000’s. I managed the intranet for an Irish insurance company as part of a small team. We were called E-Media which I suppose was a forerunner for a digital workplace team. My manager was a very smart person! We did stuff that didn’t really fit in anywhere else. And I ‘did’ the intranet.

And it was a bit of a clunker from a software platform point of view. We used an online document system called Trove with customised, static HTML pages at the front end to make it more visually appealing. I could publish home page links with a headline, summary, an icon and a link using a form based on Perl scripting (yes it is that old).     »» Continue reading

26 SharePoint intranet products – 1 report

Clearbox SharePoint intranet in a box report 2016

If there has been one welcome area of improvement in the SharePoint intranet world over the past couple of years, it has been the introduction of ‘out of the box’ intranet solutions built on SharePoint. Of course it sounds like you just click a few buttons and voilá you have a fully functioning and beatutifully designed intranet. Eh, no. Bit more work involved than that.

In 2016, I was delighted to be asked to review a few SharePoint intranet products for the second SharePoint Intranets in-a-box report from Sam Marshall at Clearbox Consulting. I got to do five reviews – there were 26 in total.     »» Continue reading

How to get quick help with Microsoft Teams

Let’s face it, Microsoft Teams is a great collaboration tool. And it is still only in preview or beta. Onboarding, user adoption and user training is of course a key element in introducing any tool. But Microsoft have certainly stepped up to the plate with Teams. If you go the Chat tab on the left hand menu and look for T-Bot, the automated chat robot. In there you have several options.

  1. Ask a question to the T-Bot and the answers are quick and usually correct.
  2. Choose the Help tab which has a comprehensive list of quick guides
  3. Choose the FAQs
  4. Or choose the videos.
     »» Continue reading

Are you having problems getting people to create good intranet content?

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Intranets can be expensive to build and manage. But they are very, very useful and can have major value for an organisation. But you and your users need good content. And they need guidance. Intranets are usually managed by Internal Communications so they know the importance of good content and clear, effective communications.

Show them what content to create
People have been chosen to update their team/department’s section on the intranet. And they may be reluctant to take on the extra work involved. They have received training and guides on how to update their section using their chosen technical platform such as SharePoint.     »» Continue reading