Internal communications in the public service

We can all be critical of the public service. It is easy to do. Sometimes it’s justified, sometimes it isn’t. You usually find that it is the system, their processes and their whole way of working that is wrong and causes issues. “It’s the system,” they say. If the system affects us, the customers, in a negative way then how is it for public service employees?

This is my latest article on LinkedIn. You can read it here.