The good people over at Simply-Communicate.com (well Gloria Lombardi) wrote a nice review of the IntranetsNow UnConference which took place in London recently.
But there was one quote that stood out for me:
And it something we are inclined to forget. What we do is all about people and how they work. The technology is there to help us. It should make things easier or quicker. But sometimes it doesn’t.
Focusing on people and how they use the tools is what we need to do and keep doing.